A specialist underwriting agency backed by Lloyd's of London
DUAL New Zealand is part of the DUAL Group, one of the world’s largest international MGAs (Managing General Agents), operating under the wider Howden Group. In New Zealand, DUAL has built a strong reputation for specialist underwriting, innovative products, and fast broker service.
Policies are underwritten primarily by Lloyd’s of London syndicates, with additional carriers as needed.
We have benchmarked DUAL against three main client concerns:
Claims handling: Locally managed claims service with Lloyd’s backing. Known for being responsive through their claims arrangement with loss Adjuster group Sedgwick.
Price competitiveness: Strong in niche segments and general commercial property
Property appetite: Particularly effective in commercial property up to $50M, with flexibility to tailor terms and sub-limits.
We've found DUAL is a great fit for:
Commercial Body Corporates – appetite for both residential and mixed-use schemes.
Commercial property – competitive on risks that fall outside mainstream insurers’ appetite.
Warehousing – selective but willing to accommodate non-standard occupancies.
Industrial – flexible on light-to-medium hazard risks where others are restrictive.
Boutique Hotels / Motels - competitive pricing and ability to add endorsements to enhance coverage
We've found DUAL may not be the best fit for:
Very large property schedules – limited capacity compared to global direct insurers.
High NatCat exposures – conservative in quake and flood-prone areas, often applying exclusions instead of high excess structures.
Clients seeking a direct insurer – as an MGA, DUAL places risk with carriers rather than underwriting directly.
